pk959 Privacy Policy

Introduction

pk959 ("we", "us", "the Company") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the pk959 online gaming platform accessible at pk959.app ("the Platform"). This Privacy Policy ("Policy") sets out in clear and complete terms what personal data we collect, the purposes for which we process it, how long we keep it, with whom we share it, and what rights you hold in respect of your data.

This Policy applies to all pk959 Players and visitors, including those accessing the Platform from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other locations across Pakistan. It should be read together with the pk959 Terms & Conditions and the Responsible Gaming Policy, both of which are available on this Platform.

Personal Data We Collect

pk959 collects personal data through several channels — directly from you during registration and account management, automatically as you use the Platform, and from third-party identity and payment verification services. The categories of data we collect are as follows:

pk959 does not intentionally collect special-category sensitive data (such as health information, political opinions, or biometric data) unless strictly required by applicable AML or licensing regulations, in which case explicit consent will be sought.

How We Use Your Personal Data

pk959 processes your personal data for the following specific purposes only. We do not use your data for any purpose incompatible with the purposes listed below without first obtaining your separate consent.

• Account creation and management: To register your Account, verify your identity, maintain your profile settings, and authenticate your login sessions.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and USDT; to detect and prevent fraudulent transactions.
• Regulatory compliance: To fulfil KYC, anti-money laundering (AML), and licensing obligations imposed by the regulatory authority under which pk959 operates.
• Platform operation and security: To deliver games, sports betting markets, live casino services, and bonuses; to monitor Platform integrity and prevent cheating, collusion, or abuse.
• Responsible gaming: To monitor for indicators of problem gambling behaviour and to administer deposit limits, self-exclusion, and cooling-off requests initiated by you or required by our responsible gaming obligations.
• Customer support: To respond to your queries, complaints, and Account-related requests via live chat and email.
• Marketing communications: To send you promotional offers, bonus alerts, and platform updates — but only where you have opted in to receive such communications. You may withdraw this consent at any time from your Account notification settings.
• Analytics and improvement: To analyse aggregated and anonymised usage patterns in order to improve Platform performance, game selection, and user experience. Individual player data is not used for this purpose in identifiable form.

Legal Basis for Processing

pk959 processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing required to perform the contract between you and pk959 — principally, operating your Account, processing payments, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws, including KYC identity verification, AML transaction monitoring, and data retention obligations mandated by our gaming licence.
• Legitimate interests: Processing necessary for pk959's legitimate business interests, including Platform security, fraud prevention, responsible gaming monitoring, and internal analytics — where such interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your freely given, specific, informed consent — principally, the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Third Parties

pk959 does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share your data only in the following strictly limited circumstances:

• Payment processors: Your financial data is shared with the payment service provider handling your specific transaction (e.g., JazzCash, EasyPaisa, HBL) solely to authorise and settle that transaction.
• Identity verification providers: Your Identity Data is shared with third-party KYC verification services solely to confirm your identity and age as required by our licensing obligations.
• Game software providers: Certain Technical and Transaction Data is shared with our licensed game content providers to facilitate game-round resolution and to detect cheating or technical errors.
• Regulatory and law enforcement authorities: pk959 will disclose personal data to competent regulatory, tax, or law enforcement authorities where required to do so by law, court order, or in response to a valid legal process.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or a material part of pk959's business assets, player data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

All third-party service providers engaged by pk959 are bound by data processing agreements requiring them to handle your data in accordance with applicable data protection law and exclusively for the purposes for which it was shared.

Cookies & Tracking Technologies

pk959 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, maintain your authenticated session, and analyse how players interact with our games and features. The categories of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function — including session authentication, CSRF protection, and load-balancing. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language, currency display, and notification settings to personalise your experience across sessions.
• Analytical cookies: Collect anonymised data about page views, feature usage, and navigation patterns to help us understand how to improve the Platform. No individually identifiable data is stored in analytical cookies.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and suspicious account behaviour.

Data Security

pk959 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for all sensitive personal and financial data stored at rest.
• Role-based access controls ensuring that only authorised personnel with a documented business need may access player personal data.
• Multi-factor authentication required for all internal administrative access to player data systems.
• Regular independent penetration testing and vulnerability assessments of the Platform infrastructure.
• Automated anomaly-detection systems monitoring for unusual access patterns or data exfiltration attempts in real time.
• A documented incident response plan — in the event of a personal data breach, affected players will be notified within 72 hours where required by applicable law.

Notwithstanding the above, no internet-connected system can be guaranteed to be 100% secure. You also bear responsibility for maintaining the security of your Account credentials and for notifying pk959 support immediately upon becoming aware of any unauthorised Account access.

Data Retention

pk959 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or for the duration required by applicable regulatory and licensing obligations — whichever is longer. The following retention periods apply:

• Active Account data: Retained for the full duration of your Account's active status plus a minimum post-closure period required by our gaming licence.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of Account closure, in accordance with applicable AML regulations.
• Transaction and betting records: Retained for a minimum of five (5) years from the date of each transaction, as required by financial record-keeping obligations.
• Support communications: Retained for three (3) years from the date of the last communication in a support thread.
• Marketing consent records: Retained for the duration of your consent, plus three (3) years following withdrawal of consent to evidence compliance.
• Technical and usage logs: Retained for thirteen (13) months in identifiable form, then anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any identifiable individual.

Your Privacy Rights

As a pk959 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team via live chat or at the email address provided in Section 13 below. All requests will be acknowledged within 5 business days and resolved within 30 calendar days.

Children & Minors

The pk959 Platform is strictly intended for adults aged 21 years and above. pk959 does not knowingly collect, process, or retain the personal data of any person under the age of 21.

During registration, pk959 requires all applicants to confirm that they are aged 21 or older. Where there is reasonable suspicion that an Account has been registered by an individual under 21, the Account will be suspended immediately and a KYC age verification request will be issued. If the player is found to be under 21, the Account will be permanently closed, all gameplay records will be voided, and any deposited funds will be returned to the original payment source following investigation.

If you are a parent or guardian and believe that a minor has accessed the pk959 Platform using your details or their own, please contact our support team immediately at the address in Section 13. We will take prompt action to investigate and close the Account.

International Data Transfers

As an internationally licensed gaming platform, pk959 may process or store certain categories of player data on servers or through service providers located outside of Pakistan. Where such international transfers occur, pk959 ensures that an adequate level of data protection is maintained through one or more of the following safeguards:

• Transfer to a country recognised as providing an adequate level of data protection by the relevant regulatory authority.
• Use of standard contractual clauses or data processing agreements that impose equivalent data protection obligations on the receiving party.
• Transfer to a service provider that maintains binding corporate rules approved by a competent supervisory authority.

You may request further information about the safeguards applicable to any specific international transfer of your data by contacting pk959 support as described in Section 13.

Amendments to This Policy

pk959 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we provide. Where an amendment materially affects your privacy rights or the way in which we process your data, we will provide at least fourteen (14) days' advance notice by displaying a prominent notification on the Platform and, where possible, by sending an alert to your registered contact details.

The "Last Updated" date displayed at the top of this Policy indicates when the current version was published. We recommend that you review this Policy periodically. Continued use of the pk959 Platform following the effective date of any amendment constitutes your acknowledgment of the updated Policy.

The current version of this Policy is always accessible at pk959.app/privacy-policy. Previous versions are available upon written request submitted to our support team.

Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pk959, please contact our Data Support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within your pk959 Account dashboard. Average first response under 3 minutes.
• Email: [email protected] — please include "Privacy Request" in your subject line for fastest routing. Responses within 3 business hours for data-related queries.

If you are not satisfied with pk959's response to a privacy concern, you have the right to escalate your complaint to the relevant supervisory authority in your jurisdiction or to the data protection authority of the jurisdiction in which pk959 holds its gaming licence.